Why choose MY services?
All NHS patients in England can choose where and when they have hospital treatment.
We know the areas that are important to you and we hope that the following examples encourage you to choose The Mid Yorkshire Hospitals NHS Trust for your treatment.
Visit NHS Choices for more information on patient choice.
High quality, safe care
Patient safety and quality are our main priorities and we are committed to making sure that all our patients receive the highest possible standards of care and treatment. In order to achieve this we constantly review the outcome of our clinical practices. We also regularly review, develop and introduce new techniques and ways of working.
We have been unconditionally registered with the Care Quality Commission since March 2010. This reflects the hard work and commitment of our staff to make sure that we meet the required standards of quality and safety. These standards cover important issues for patients such as treating people with respect, involving them in decisions about care, keeping clinical areas clean and ensuring services are safe.
We’re pleased to say that feedback from our patients reflects this commitment. For more information on patient surveys and feedback please visit Your experience.
We take our obligations very seriously, including protecting children and vulnerable adults. For more information on our safeguarding work please visit Safeguarding.
Friendly and caring staff
We know that being in or visiting hospital can be a worrying time which is why all our staff work hard to provide patient centred care. We subscribe to the dignity in care principles of compassion, kindness and respect being at the heart of everything we do.
For information on how we work to protect your privacy and dignity please visit Privacy and Dignity.
The experiences of people who have used our hospitals help us to identify when we are doing well and where there's still room for improvement. We aim to gather and act on regular, meaningful feedback from our patients and visitors using a variety of different methods. For more information on how you can share your experiences please visit Your experience.
To find out more about what our patients and their loved ones think of the services and care we have provided please visit What our patients say.
Clean and welcoming environment
We know that cleanliness is high on the list of your priorities and therefore it is also one of our key priorities.
That is why we have a wide range of measures in place to keep our hospitals clean and healthcare acquired infection down including a dedicated infection control team, use of simple but effective protective clothing and handwashing techniques and regular infection control training for staff.
Patients and visitors to our hospital also have an important role to play in helping to reduce the incidence and spread of infection. For more information on our infection control work and how you can play your part please visit Infection Control.
On a regular basis members of our staff and the public look at our environments to identify any issues with our environments. We’re pleased to say that feedback from these visits shows we are meeting our environment standards.
Shared decision making
We work to involve you in decisions about your care and provide you with clear, comprehensive information to support you to make choices about your care (for more information on the range of services we provide please visit MY Services).
We also have a range of ways of listening to you and using your experiences to make sure we continue to provide the highest possible standards of patient care and experience.
As a result of feedback from our patients, carers and relatives, we made some key changes including:
- Reviewing on-call and referral arrangements in Neurology
- Improving the appointment booking processes in Cardiology and Respiratory Medicine
- Reviewing the content of outpatient appointment letters to ensure they are easy to understand
- Introducing an automated system to remind patients of forthcoming appointments. For more information on this development please visit Appointment reminder.
For more information on this work, including how you can share your experiences, please visit Your Experience.
Extensive range of services in excellent facilities
We offer an extensive range of services, spanning hospital, intermediate and community care. This means that our patients benefit from hospital and community services working more closely together to ensure they receive their care in the most appropriate place for them – when and where they need it.
We offer two specialist regional services, in burns and spinal injuries, which are renowned, and have three specialist centres at Pinderfields Hospital to provide patients with the very best levels of expertise, experience and knowledge and the very latest specialist equipment in the following areas:
- Neonatal Intensive and High Dependency care for very premature or very ill newborn babies
- Children’s Inpatient Surgery (on the Children’s Ward) with doctors and nurses who specialise in treating children available 24 hours a day
- Inpatient Orthopaedic Trauma Surgery for emergency operations to a patient’s bones or joints.
For more information on the range of services we provide please visit MY services.
Fast access to healthcare
We don't want you to wait longer than you have to for your treatment. That is why we are committed to meeting Government targets for waiting times.
During 2010/11 we met all of the targets for cancer treatment and reduced the number of operations that we cancel at the last minute for a non-clinical reason and improved the rescheduling of operations that we did cancel.
Unfortunately due to an increase in the number of emergency patients we are seeing, we are having to take steps to improve the number of patients that we see, treat or admit within 4 hours within our A&E departments and the numbers of non-admitted and admitted patients we treat within 18 weeks. We now have robust plans in place to make sure that none of these patients wait longer than necessary.