Information for patients
The use of face coverings when coming to one of our hospitals
You will need to wear a face covering when you come to hospital as a visitor or outpatient.
People infected with COVID-19 can have very mild or no respiratory symptoms (asymptomatic) and can transmit the virus to others without being aware of it.
In line with recent recommendations from the World Health Organisation, we are introducing new measures at all our hospital sites to keep visitors, patients, and staff safe.
What does this mean for me?
We can all play a role in reducing the spread of coronavirus and keeping our hospitals safe. If you are coming to hospital as a visitor or for planned outpatient care, it is important that you wear a face covering at all times. This is for your safety and the safety of other patients and staff.
Face coverings can be cloth and/or homemade, and advice on how to wear and make one can be found on the government website. Face coverings worn as part of religious beliefs or cultural practice are also acceptable, providing they are not loose and cover the mouth and nose.
We are asking that you plan in advance and bring a face covering with you whenever possible, but if you do not have one available when you come to hospital, please see a member of staff on arrival and we will provide you with one.
If you are currently shielding and have been provided with a surgical face mask for your appointments, please continue to use this. If you have not been provided with a surgical face mask, you should wear a face covering.
For some people, wearing a face covering may be difficult due to physical or mental health conditions. In these instances, other measures will be considered on a case by case basis, for example timed appointments and being seen immediately on arrival.
If you are deaf or hearing impaired, our staff have a range of communication options to ensure that they can communicate effectively with you. This might include the use of visual aids such as writing things down, interpreters and sign language.
All visitors will be expected to comply with existing social distancing and hand hygiene measures in addition to the face coverings while in the hospital setting.
- Always carry tissues with you and use them to catch your cough or sneeze. Then bin the tissue, and wash your hands, or use a sanitiser gel.
- Wash your hands often with soap and water, especially after using public transport. Use a sanitiser gel if soap and water are not available.
- Avoid touching your eyes, nose and mouth with unwashed hands.
- Avoid close contact with people who are unwell.
Please also remember:
If you have symptoms associated with coronavirus:
- a high temperature
- a new, continuous cough
- a loss of, or change to, your sense of smell or taste
you are advised to stay at home for 10 - 14 days.
Please do not book a GP appointment or attend your GP practice.
If you live with other people, they should stay at home for at least 14 days, to avoid spreading the infection outside the home. After 14 days, anyone you live with who does not have symptoms can return to their normal routine.
But, if anyone in your home gets symptoms, they should stay at home for 10 - 14 days from the day their symptoms start. Even if it means they're at home for longer than 14 days. The most up-to-date public guidance is always online at www.nhs.uk/coronavirus
If your symptoms are serious, or get worse, NHS 111 has an online coronavirus service that can tell you if you need further medical help and advise you what to do.
Only call 111 direct if you are advised to do so by the online service or you cannot go online.
How the Trust responded to the Coronavirus pandemic
This video includes the changes we made at our hospitals to keep patients, families, staff and our community safe.
Supplementary Privacy Notice
This notice describes how we may use your information to protect you and others during the Covid-19 outbreak. It supplements our main Privacy Notice.
Car parking during coronavirus outbreak
Free car parking
Currently there are no car parking charges for visitors using our hospital car parks.