Friends and Family Test

We are listening

Please tell us about your experience through our online survey here

Here at the Mid Yorkshire Hospitals NHS Trust our ambition is to achieve excellent patient experience each and every time. Patients, carers, friends and family are welcome to leave feedback at any point.

The Friends and Family Test question asks “Overall, how was your experience of our service?” and our survey gives the option for you to leave free text feedback as well as rating your experience. 

The comments left, whether on an individual, team or service level, promote ideas for improvement, help celebrate good practice and raise morale.

Feedback via the Friends and Family Test is anonymous and can be given in the following ways:

Online

You can leave your feedback online here. Simply select the type of service and team or ward name you want to leave feedback about. You can also access the survey in a number of alternative languages via this link.

QR code

Using your smartphone you can scan the QR code found on some of our posters, leaflets, flyers and on our Friends and Family Test feedback cards that you should see around our wards and departments.

  

 

 

Feedback cards

You may be offered a card by a staff member for you to share your feedback with us - please see this example below:

 

Thank you for taking the time to provide feedback via the Friends and Family Test, which, alongside other sources of feedback helps us prioritise and achieve improvements based on what matters most to patients.

You can also contact PALS via email: myh-tr.palsmidyorks@nhs.net or via telephone 01924 542972 to provide feedback or to make an enquiry.