Friends and Family Test

When you complete your treatment or are discharged from a Mid Yorkshire Hospitals NHS Trust service, you will be invited to complete the Friends and Family Test, which asks:

"How likely are you to recommend our ward/department/service to friends and family if they needed similar care or treatment?"
 

  1. Extremely likely
  2. Likely
  3. Neither likely nor unlikely
  4. Unlikely
  5. Extremely unlikely
  6. Don’t know


It is important to us that patients are honest and tell us exactly how they have found their experience. All feedback is anonymous and cannot be traced back to the patient.

Results

We are using your valuable feedback to gain a better understanding of patients' needs and to continuously improve the quality of our service and the care you receive.

The information is used alongside other sources of patient experience feedback to help us prioritise and achieve improvements based on what matters most to patients.

These comments, whether on an individual team basis or at service level, promote ideas for improvement, helps celebrate good practice and raises morale.

Trustwide results can be viewed below:

Response Rates for October 2018

 

 

 

Overall %

Response Rate

October 2018

National Average % Response Rate

September 2018

Inpatients and Day Cases

31.7%

24.2%

Emergency Departments

22.5%

12.2%

Maternity Services (Birth totals only)

16.6%

20.2%

Outpatients

6.7%

6.2%

Community Services

12.4%

3.2%

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Recommended Scores

 

Overall %

Recommend Score

October 2018

National Average %

Recommend Score

September 2018

Inpatients and Day Cases

97.1%

96%

Emergency Departments

95.4%

86%

Maternity Services (Birth totals only)

100%

96%

Outpatients

97.6%

93%

Community Services

97.5%

96%

 

The NHS Choices website provides current and previous results for:

Dewsbury and District Hospital

Pinderfields Hospital

Pontefract Hospital