Friends and Family Test

When you complete your treatment or are discharged from a Mid Yorkshire Hospitals NHS Trust service, you will be invited to complete the Friends and Family Test, which asks:

"How likely are you to recommend our ward/department/service to friends and family if they needed similar care or treatment?"
 

  1. Extremely likely
  2. Likely
  3. Neither likely nor unlikely
  4. Unlikely
  5. Extremely unlikely
  6. Don’t know


It is important to us that patients are honest and tell us exactly how they have found their experience. All feedback is anonymous and cannot be traced back to the patient.

Results

We are using your valuable feedback to gain a better understanding of patients' needs and to continuously improve the quality of our service and the care you receive.

The information is used alongside other sources of patient experience feedback to help us prioritise and achieve improvements based on what matters most to patients.

These comments, whether on an individual team basis or at service level, promote ideas for improvement, helps celebrate good practice and raises morale.

Trustwide results for May can be viewed below:

 

 

Recommend Scores

 

Overall %

Recommend Score

October  2019

National Average %

Recommend Score

September 2019

Inpatients and Day Cases

96.7%

96%

Emergency Departments

94.1%

 85%

Maternity (Antenatal) totals

95.2%

n/a

Maternity Services (Birth totals only)

93.3%

 97%

Maternity (Post-natal ward) totals

70%

n/a

Maternity (Post-natal community) totals

96.6%

n/a

Outpatients

96.8%

 93%

Community Services

97.3%

 96%

 

Response Rates

 

Overall %

Response Rate

October  2019

National Average %

Response Rate

September 2019

Inpatients and Day Cases

30.2%

 24.3%

Emergency Departments

13.8%

 12.2%

Maternity Services (Birth totals only)

23.8%

 20%

Outpatients

7.2%

 6.7%

Community Services

17.0%

 3.9%

 

If you would like support accessing this information please get in touch with the Patient Experience Team.

 

The NHS UK website provides current and previous results for:

Dewsbury and District Hospital

Pinderfields Hospital

Pontefract Hospital