A&E tops Friends and Family recommendations | Latest news

A&E tops Friends and Family recommendations

A&E services across The Mid Yorkshire Hospitals NHS Trust have got a big thumbs up in the latest round of a patient survey.

 

It was ranked 11 points above the national average with the vast majority of patients saying they would recommend the care they received to friends and family.

 

The NHS Friends and Family Test provides patients with the opportunity to feed back their views on the care they have received in hospital.

 

This in turn helps the Trust increase patient engagement, celebrate areas of good practice and target areas for improvement.

 

Overall the Trust got a NHS Friends and Family Test score of 67 compared to an England average of 62. For Accident and Emergency (A&E) services, the Trust scored 64 (compared to an England average of 53), 77 for Maternity and 73 for its inpatient services (England average 73).

 

Sally Napper, Chief Nurse at the Trust, said: “These are very encouraging results once again and clearly demonstrate how hard the Trust is working to deliver first class patient care.

 

“The NHS Friends and Family test provides invaluable feedback and is a key tool in the way we engage with patients. It allows us to celebrate the areas where we are doing well and target anywhere that needs improvement.”

 

There is a national commitment to roll out the NHS Friends and Family Test to all NHS-funded services by April 2015.

For more information about the Trust’s scores visit the Friends and Family page on the Trust’s website: www.midyorks.nhs.uk.