Health visitor experience gets thumbs up | Latest news

Health visitor experience gets thumbs up

The work of health visitors from the Mid Yorkshire Hospitals NHS Trust has received a big thumbs up from its users.

 

93% classed the care and support it provided as ‘excellent’, ‘very good’ or ‘good’ in the Health Visiting Survey carried out by the Picker Institute Europe.

 

The project was carried out in partnership with Sheffield Children’s NHS Foundation Trust.

 

Mid Yorkshire Hospitals NHS Trust scored particularly high in:

  • Ensuring patients can contact health visitors in between visits
  • Appropriate length of appointment
  • Flexibility around visits.

 

Ann Styles, Matron for Health Visiting Services  at the Trust, said: “These results are very encouraging and act as an important benchmark against another trust. The fact the care delivered by Mid Yorkshire Hospitals NHS Trust has been rated so highly by its patients shows just how seriously we take the need for exemplary care.

 

"The results of this survey will allow us to improve our service still further and share good practice.”

 

Comments made by patients about the service provided by The Mid Yorkshire Hospitals NHS Trust included:

 

“I personally don’t think they could improve, every health visitor I’ve seen has been wonderful. They do a fantastic job.”

 

“My health visitor is very approachable and friendly and puts me completely at ease and I feel confident to ask her questions or raise any concerns.”

 

“Really supported me after the birth of my recent baby as I was feeling low and out of sorts but they acted properly and really helped me and got me the right help.”

 

Picker Institute Europe is a not-for-profit organisation that works towards making patients’ views count in healthcare.