Patients at Dewsbury and District Hospital have joined local MP Jo Cox in saluting a campaign called, “Hello, my name is…”
Created by Pinderfields consultant and cancer patient Dr Kate Granger, the initiative encourages NHS staff to pledge to always introduce themselves to patients, relatives and visitors.
And the campaign has been greeted with support from Dewsbury patients – with 87% telling a survey they felt introducing yourselves to patients properly was either important or very important.
Pioneered by The Mid Yorkshire Hospitals NHS Trust, “Hello, my name is...” has since been picked-up by 90 NHS organisations across the country and been endorsed by everyone from the Scottish Government to Sir Bob Geldof.
Jo Cox MP said: “Some of the best ideas are also the simplest and here we have a great idea and our local NHS leading the way. Being in hospital can be a difficult, often traumatic, experience. Improving the way patients and staff relate to each other can make all the difference.”
During her latest visit, Jo met up with pledgers from Dewsbury and District Hospital’s Inreach team. With specialist skills in the care of older people and those with complex needs, the team makes vital assessments of patients’ physical, psychological and social needs helping to prevent delays in their treatment and aid a safe discharge from hospital. Inreach has unique links with organisations such as Locala Community Partnerships to ensure care continues beyond hospital. Nurse practitioner Karen Russell-Hunt said: “Our work is all about building up good relationships with patients, carers and their relatives – and they certainly get our names and details on how to contact us!”
Questioning patients in departments such as accident and emergency, MRI (radiology), blood tests and X-Ray plus wards including children and elderly care, the survey showed that over half of respondents felt a good introduction from staff was vital. Of those who didn’t, many still felt that manners were important and nearly all paid tribute to the welcome given to them by the hospital’s volunteers.
Learn more about “Hello, my name is” by visiting www.youtube.com/watch?v=5XWoJZ4H9ns&feature=youtu.be
Picture features (Left to right) Melissa Crossland (acute occupational therapist Inreach), Karen Russell-Hunt (nurse practitioner Inreach) and Jo Cox (MP for Batley and Spen).