Patient views set to shape future service | Latest news

Patient views set to shape future service

As part of the national in-patient survey hundreds of patients in our community will be asked for their views about their care this month.

 

The results of the survey will be used to help The Mid Yorkshire Hospitals NHS Trust highlight areas where they perform well and to identify the areas where there is room for improvement. 

 

Patients treated in either Pinderfields Hospital in Wakefield, Pontefract Hospital or Dewsbury District Hospital may receive a questionnaire asking for their views. 

 

They will be asked about their experience of admission, the quality of care they received,  pain control, communication with doctors and nurses, how informed they felt about aspects of their care, how their medication was managed, how involved they felt in making decisions about their care, hospital food and cleanliness and discharge arrangements. 

 

Every NHS Trust in England is carrying out this survey as part of a national programme led by the Care Quality Commission to design a health service around the needs of patients. 

The results of this survey will be published in Spring 2015 on the Care Quality Commission website http://www.cqc.org.uk/public/reports-surveys-and-reviews/surveys

 

Results will be presented in a form that does not allow any individual's answers to be identified.


Helen Hey, Assistant Chief Nurse at The Trust, said: “The hospital teams work hard to understand and learn from patient feedback. The results from the survey are used to help us make improvements. From the last in-patient survey we have already undertaken work to improve patient experience around discharge arrangements and the food we serve. The Patient Experience Manager and Complaints Manager combine these results with information we receive from the Friends and Family Test  and from patient concerns and complaints. This in turn allows us to understand our priorities and work on those aspects of care that our patients tell us are most important to them.”