The Mid Yorkshire Hospitals NHS Trust has been praised for its quality of care in a national survey of young patients and their parents.
The National Children’s Inpatient and Day Case Survey 2014 is part of the national mandatory programme of patient experience surveys required by the Care Quality Commission (CQC).
The latest results show that:
- 99 per cent of parents rated the room/ward as clean
- 97 per cent of parents felt their child (aged 0 to seven years) was always safe on the ward
- 96 per cent of children and young people (aged eight to 15 years) rated their overall care as seven or more out of 10
- 96 per cent of children felt that staff were always friendly
- 95 per cent of children (aged eight to 15 years) always felt safe
- 95 per cent of parents who had questions received clear answers before any operation or procedure.
Their comments included:
“I think that the staff were very kind and caring, they do a great job and I know that they are very busy but they were fantastic”
“Overall experience was exceptional. Level of care and information cannot be faulted. All our needs were met and my son was cared for in the best possible way in our opinion.”
Dr Allison Grove, the Trust’s Head of Children’s Services, welcomed the results of the survey and praised staff for their commitment to delivering a high standard of patient care.
Dr Grove said: “It is a credit to the staff working in these areas that we have had such a positive result and I am delighted that their hard work is resulting in such a high standard of care for our patients.
“The survey shows that the Trust is performing significantly better than the majority of Trusts in the responses to six questions and this is something we can all be proud of.”
The Trust is also now working to address areas where priorities for improvement have been identified to further drive up standards for young patients. These include:
- Assessing the admission and discharge procedure to ensure parents are well informed before and after their child is admitted and discharged from hospital
- Identifying age appropriate activities for older age groups and bidding for funding to buy equipment as identified for this patient group
- Meeting with the catering team to see what improvements could be made to the food provided to children’s area.
Sally Napper, the Trust’s Chief Nurse, added: “We are committed to continuously improving the services we provide across the Trust. These surveys help us identify areas where we are getting things right but also help us prioritise where we need to do more.”
Pictured are: Senior Sister Christine Millward and Staff Nurse Helen Wright with patients Lily-Mae Kirk, Honey Churchill, Philip Langan and Carey Hill accompanied by their families.