Triple triumph for exemplary Estates team | Latest news

Triple triumph for exemplary Estates team

A team that is customer focused, recognises our staff are our most valuable asset, and consistently delivers an excellent level of service, has picked up three accolades in the Mid Yorkshire Hospitals NHS Trust’s annual staff awards.

The Retained Estates team won the Staff Engagement Award and the Non-Clinical Team of the Year Award at the Trust’s Celebrating Excellence Awards held at Unity Works in Wakefield last month. And their leader, Andy Carr, Head of Estates, was also honoured with the Leader of the Year award.

Presented in 11 categories, the Trust’s Celebrating Excellence Awards are designed to honour individuals and teams at Dewsbury, Pinderfields and Pontefract hospitals and in community healthcare. Judges had more than 120 quality entries to consider to arrive at the winners.

Based at Dewsbury and District Hospital, the Retained Estates team provides a maintenance, repair, carbon reduction and capital project service to the Trust’s hospital sites and properties. Working behind the scenes, their main objective is to provide a safe and comfortable environment for patients, staff and visitors.

The NHS is constantly evolving, and the nature of the team’s work means they are often required to respond immediately to situations and issues. Each element of the department works well together to ensure the department runs smoothly – from the initial call to the helpdesk for issues such as: replacing damaged toilet seats, mending faulty entrance doors, rodding drains, etc., to the allocation of the job, the receptive in-house team is able to respond in a timely and professional way to any request from wards or departments.

The team also has an active training programme in place to ensure all staff are confident and competent in their duties. For staff who show an interest in further developing their career, the Retained Estates team provides them with the opportunity to undertake the necessary training.

For the Staff Engagement Award category, judges praised the team for investing time and energy in keeping staff motivated and engaged. For the Non-clinical Team Award category, they were applauded for strong leadership, motivated staff and a commitment to customer focus. They felt that Andy, as leader of the team, set high standards and was an excellent role model.

Andy Carr



Andy said: “As a department we are humbled and honoured to be recognised for these awards. My team is extremely dedicated and has a range of diverse talents for delivering the best quality service possible. I am extremely proud of the team for all the efforts they make that quite often go unnoticed.”

Of his Leader of the Year Award, Andy said:  “I would like to thank everyone who has given me support and encouragement over the years. Most importantly I would like to thank my team of whom I am extremely proud and privileged to lead. Without their continuing support and dedication I would not have received this award.”

Chairman Jules Preston MBE, said:  “The standard of award winners was incredibly high and this reflects the innovative, professional and compassionate work so many of our staff do.  Whether they are front-line medics or an army of behind the scenes workers keeping our healthcare system working, these people are the essence of the NHS and what makes it great.”

Also honoured with an award was the A&E Resuscitation Room Emergency Simulation Training (ARREST) course team in the Innovation of the Year category. The team has taken the game of Monopoly and re-engineered it to create a training course based on the Emergency Department at Dewsbury and District Hospital. 

The approach encourages participants to engage energetically and collaboratively in a safe environment, working through real-life scenarios to think about the impact of their actions. Patients benefit from being in a department where the team have had the opportunity to learn and reflect on how their department fits within the hospital and the wider health system.

Celebrating Excellence Award winners 2017

Table of winners

Name and role

Award

Hospital Based

Comments from nomination

Andy Carr

Head of Estates

Leader of the Year

Dewsbury

“Andy draws on everyone’s strengths to deliver an excellent service”

ARREST Course Team, Emergency Department

Innovation of the Year Award

Dewsbury

“This is a very cost effective training course”

Retained Estates Department

Non Clinical Team of the Year

Dewsbury

“I am extremely proud of the way we respond to emergency situations”

Retained Estates Department

Staff Engagement Award

Dewsbury

“At the heart of what we do is supporting care for patients”

Lucy Wilmer, Medical Photographer

Student, Trainee or Apprentice of the Year

Pinderfields

“Lucy is a highly motivated, meticulous worker”

Volunteer Befrienders, Gate 41/42

Volunteer of the Year

Pinderfields

“The befrienders are phenomenal”

Kim Priestley, Macmillan Patient Information Manager

Employee of the Year

Pinderfields

“Kim is totally committed to ensuring the highest level of support for cancer patients”

Paula Williams

Departmental Secretary

Behind the Scenes

Pinderfields

“She is a born carer and a special person”

Bipin Bipinraj,

Elderly Care, Gate 43

Dr Kate Granger Compassionate Care Award

Pinderfields

“Nothing is too much trouble... he is so respectful to everyone he meets”

Children’s Therapy Team

Clinical Team of the Year

Pinderfields

“They are committed to providing the best service”

Mohammad Kapadia, Outpatient Booking Clerk

MY Star Award

Pinderfields

“Courteous and has a passion for patients”

Photo 1:  The Retained Estates Team

Photo 2:  Leader of the Year, Andy Carr (middle), with Phil Deady (Director of Pharmacy) and Jane Hazelgrave (Director of Finance).