Public and Patient Involvement
The Trust recognises there is room for improvement in how it involves patients, the wider population and other external stakeholders in its decision making. It has therefore made a commitment to develop an infrastructure to enable more effective stakeholder involvement through the Trust’s Communications Involvement Strategy.
We are already working with a range of local groups, including the Wakefield Equalities and Cohesion Partnership, the North Kirklees Deaf and Hard of Hearing Group, the Wakefield Community Engagement Partnership and the Wakefield Deaf Users Partnership. However, we still have more to do to secure the involvement of a wider range of stakeholders across the full range of community groups in the Wakefield and North Kirklees Districts.
Every day the majority of our 8,000 employees are involved in talking and listening to patients, carers, family and visitors. During the course of the year this represents a million opportunities to develop our understanding of the needs of different groups and communities. To this end we promote ‘Cultural Curiosity’; asking in a sensitive manner to improve our understanding of different cultures, values and beliefs so we can deliver care accordingly.
During 2016/17 the Trust will be implementing its Acute Hospital Reconfiguration (AHR) programme. AHR is a major programme of work to improve a wide range of services across the Trust. This programme draws on the latest national evidence and has the key aim of improving patient safety and health for all the different groups making up the communities we serve. AHR is part of the Meeting the Challenge programme; more information is available on the website at www.meetingthechallenge.co.uk.
As our AHR programme progresses we will use the opportunities it presents to engage and involve local communities in shaping the new services. We also intend to use this opportunity to devise an engagement framework we can use for ongoing involvement of communities in local decision making about services changes and developments.
We believe this commitment to a more consistent approach to involvement is fundamental to improving access and removing the barriers inhibiting people from protected groups accessing our services.
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