Working in Partnership

Our ‘Listening to You’ framework outlines how we aim to work in partnership with patients, relatives, carers and the public to make improvements in the care we provide.

Patient family and carer experience framework Oct 2019 [pdf] 1MB

Some of the ways in which the Trust involves people:

Always Events ®

The Trust has implemented the NHS England ‘Always Events®’ initiative; a quality improvement methodology which seeks to understand what really matters to patients, people who use services, their families and carers and then co-design changes to improve experience of care.

Click here to go to the NHS England website which provides more information on Always Events®, examples of specific projects, including a short film about a project carried out by the Trust, and to access a copy of the Always Events® toolkit.


Patient Forum

The Trust has established a Patient Forum, whom we can engage and communicate with, to help us develop services that take account of local needs and expectations. Group shot

Service specific Patient Experience Groups

Various Patients Experience groups have been established across our Trust through a passion and drive from patients, public and staff to work in partnership to improve services. Examples include:

  • Clinical Psychology Patient Experience Group
  • Spinal Injuries Patient Experience Group
  • Learning Disabilities Patient Experience Group

Please ask staff from the service you are involved with about any groups they may offer.


Volunteers play a distinct role when they are involved in workshops and events to help improve the services, care and support both staff and volunteers can provide. They can offer insights through their time spent in their volunteer role that staff might overlook and they are able to advocate for patients from having shared experiences, or though describing their own experiences of having used our services themselves. For more information about Voluntary Services in the Trust, please click here.

group chat