While in hospital you will be cared for by a team of clinical professionals that include doctors, nurses, and therapists. On your ward you will have a named nurse who is responsible for planning your care and sharing information with you. Their name will be written above your bed. If you or your relatives have any questions or problems, please do not hesitate to speak to the named nurse or ward sister. If you wish to speak to a doctor or matron please ask the ward sister who can contact the doctor or matron for you.
Privacy and single sex accommodation
Wards are made up of separate bays. Most of the wards have designated bays either male or female, with dedicated washing and toilet facilities near by. When you are admitted to hospital you will be in a single sex bay within a ward wherever possible. Sharing with members of the opposite sex will only happen when clinically necessary, for example in a specialist service such as critical care.
When you are admitted to the ward you will be given the name of the nurse who will be responsible for coordinating your nursing care during your stay. Other nurses and health care assistants will also help in your care. At the start of every shift you can expect the nurse who will be looking after you to come and introduce him or herself, so you always know who to call if you have any queries or difficulties.
Every ward has a sister or charge nurse who is responsible for the overall management of the ward. You can ask to see them if you have any concerns.
Nursing staff wear different colours and styles of uniforms according to their grades. Any nurse will be happy to explain this to you. The nurse in charge of your ward will be wearing a navy blue tunic or dress.
All staff should wear a badge with a photograph, their name and role.
On the ward
Each ward has its own routine and the staff will be happy to answer any questions you have.
Consent to treatment
Before you undergo any treatment or procedure it is important that you understand any risks, benefits and alternatives before you agree to treatment. Some treatments and procedures require written consent. If you feel unsure about giving your consent please ask a member of staff for further information.
Patient information leaflet:
During your stay you may need tests to find out more about your condition. The ward staff will arrange your tests. Information leaflets are available about some of the tests - please ask your named nurse.
In the event of an emergency
If you have a 'living will' please bring this to the attention of the medical team. If you have any other issues, for example, blood transfusion or resuscitation please discuss this with the medical team on your admission to hospital.
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