Your care and treatment

While in hospital you will be cared for by a team of clinical professionals that includes doctors, nurses, and therapists. If you or your relatives have any questions or problems please do not hesitate to speak to a member of staff.

Staff identification - members of staff caring for you will introduce themselves and explain their role in relation to your care. All staff should wear an ID badge and wear different colours and styles of uniforms, please refer to this guide;  Staff uniform guide [pdf] 4MB

Wristbands - when you are in hospital it is essential to wear a wristband at all times to ensure your safety during your stay, it will contain details about you. You must tell the nurse if you have any allergies as we provide red bands for patients with allergies. We also use yellow bands for patients who are at risk of infection and green wristbands for patients who are at increased risk of falls. If you do not have a wristband, it comes off or is uncomfortable, please speak to a member of staff.

Single sex accommodation - when you are admitted to hospital you will be cared for in a single sex bay/room with dedicated washing and toilet facilities nearby.

Privacy and dignity - throughout your stay your privacy, dignity, religious and cultural beliefs will be respected. Safeguarding patient’s privacy and dignity is one of our top priorities.

Moving wards - as part of your care you may reach a stage where you no longer require a bed in a specific area. If this is the case, we will move you to the most appropriate ward to help you with your recovery.

Your meals - you have a choice of meals. Breakfast, lunch and evening meals are served on the ward. Hot and cold drinks are also served at other times during the day and before you settle down for the night. Snacks can also be provided by a member of the nursing team. Please inform your nurse if you have any special dietary requirements.

Consent to treatment - you have a right to choose whether or not to consent to what’s being proposed. Before you undergo any treatment or procedure it is important you understand any risks, benefits and alternatives before you agree to the treatment. (For further information please ask for the patient information leaflet ‘Consent to examination and treatment’).

Diagnostic tests - during your stay you may need a range of tests to find out more about your condition. The ward staff will arrange your tests and discuss them with you. Leaflets are available about some of the tests, please ask if you want any further information.

Managing pain - we want you to be as comfortable as possible during your stay, but it is not always possible to be completely pain-free. Your nurse will ask you regularly whether you are in pain and can give you pain-relieving medicines. If these do not control your pain your medical team may prescribe stronger medication. Please let the nursing or medical staff know immediately if you are in pain, as alongside medication, there are other ways in which pain can be managed.

Complex Needs Team - patients or carers can contact our team on the following telephone numbers:
Matron for Complex Needs tel: 01924 543709  
Complex Needs Liaison Assistant: 01924 543691
If you have a Hospital Passport, please bring it with you and use it during your stay.

Medicines - while you are in hospital, you can continue to have the medicines that you have been taking at home, provided that they are still prescribed for you. If you have been taking any tablets or medicines before you come to hospital, either prescribed by your GP or bought from the chemist, please inform your nurse and doctor when they come to see you. It is very important we know exactly what medicines you have been taking so we can decide the best treatment for you. This includes any inhalers, creams, injections or eye drops you may use. Please keep your medicines in their original containers, or you will not be able to take them. More information is available in our leaflet 'How your medicines will be managed in hospital'.

If you need any medicines, a pharmacist or nurse will explain what they are for, how to take them and any potential side effects.

We want to ensure safety at all times when we give patients their medicines so our nursing staff will wear a ‘red apron’ at this time. Unless it is essential, please do not interrupt a nurse wearing a red apron. Please ask another nurse if you have any questions or concerns.

Chaperones - there may be an occasion during your stay in hospital when a chaperone will be required. A chaperone is a person who accompanies or looks after another person or group of people. They are used to protect the patient’s safety, privacy and dignity during intimate or intrusive examinations or procedures and prevent actions being misinterpreted. You have the right to decline a chaperone being present. If this is the case the reasons will be discussed with you and documented within your notes.

Alcohol - alcohol is not allowed on the ward as it may interfere with your medical treatment. Please discuss this with your medical team if you have any concerns.

What happens if my heart stops beating - some people may be upset by the subject of resuscitation but we have to explain the issues as clearly and sensitively as possible. Your wishes are very important, and the health care team will want to know what you think. You do not have to discuss resuscitation if you do not want to. It is the duty of your doctors and nurses to do whatever is best for you. The health care team must and will listen to your opinions. Please speak to a member of staff if you have any further questions.