Duty of Candour

Duty of Candour

The Mid Yorkshire Hospitals NHS Trust has a legal duty to be open and honest with the people we care for, which is known as 'Duty of Candour'.

Duty of Candour

The Mid Yorkshire Hospitals NHS Trust has a legal duty to be open and honest with the people we care for, which is known as 'Duty of Candour'.

As a Trust, we know that openly recognising mistakes leads to improved patient safety and a positive patient experience.

This is why we actively encourage staff to report incidents as a way of gaining insight into the patient care we provide in order to learn, and to help identify areas where we can make improvements.

If something sadly goes wrong for you as a patient whilst in our care we will:

  • Advise that an incident has occurred giving a truthful account of all the facts that are known, and apologise that this has happened.
  • Discuss what further enquiries will be undertaken by the Trust.
  • Record this information appropriately in a timely manner.

A letter containing the following information will be issued to our patient(s) who have been involved:

  • An account of the information that was verbally delivered to you or your relative.
  • A detailed account of any further enquiries that will be undertaken.
  • The results of any enquiries already undertaken.

Find out more

Find out more by reading our What is Duty of Candour? leaflet.

What is Duty of Candour? [pdf] 146KB

National guidance

As a Trust, we follow the national guidance from the Care Quality Commission (CQC).

Tell us what you think

The Mid Yorkshire Hospitals NHS Trust is committed to providing high quality healthcare services at home, in the community and in our hospitals, to improve the quality of people’s lives. It is vitally important that the Trust continues to receive feedback from patients, so that we may improve care for all our future patients.

Tell us what you think

Useful information and links

Patient Advice Liaison Service (PALS)

Monday to Friday (excluding bank holidays) from 8.30am-4.30pm.

Action Against Medical Advice (AvMA)

  • Tel: 020 8688 9555 (office)
  • Helpline: 0845 123 2352
  • Web: www.avma.org.uk

Care Quality Commission (CQC)

The CQC is the independent regulator of health and adult care organisations in England and is responsible for monitoring compliance with standards such as the duty of candour. 

You can find the full regulations themselves and the CQC guidance for organisations on how to comply on the CQC website.