Patient feedback - Tell us what you think, we are listening
Patient feedback - we are listening
The Trust is committed to providing a first-class service to all our patients. Your feedback is vital to us so that we can improve the areas that need improving and make sure we keep doing the things we are doing right.
Please tell us about your experience through our online survey here
Here at Mid Yorkshire our ambition is to achieve excellent patient experience each and every time. Patients, carers, friends and family are welcome to leave feedback at any point.Please tell us about your experience through our online survey.
The Friends and Family Test question asks “Overall, how was your experience of our service?” and our survey gives the option for you to leave free text feedback as well as rating your experience.
The comments left, whether on an individual, team or service level, promote ideas for improvement, help celebrate good practice and raise morale.
Feedback via the Friends and Family Test is anonymous and can be given in the following ways:
Online
You can leave your feedback online here. Simply select the type of service and team or ward name you want to leave feedback about. You can also access the survey in a number of alternative languages via this link.
Feedback cards
You may be offered a card by a staff member for you to share your feedback with us.
QR code
Using your smartphone you can scan the QR code found on some of our posters, leaflets, flyers and on our Friends and Family Test feedback cards that you should see around our wards and departments.
Patient Advice and Liaison Service (PALS)
You can also contact PALS via email: myh-tr.palsmidyorks@nhs.net or via telephone 01924 542972 to provide feedback.
You can leave feedback - both good and bad - via the NHS UK website, where you can also see what others have said about their experience of the Trust. A member of Trust staff will respond in a timely manner to each comment/review.
If you would rather leave your feedback via the telephone, you can call our PALS team on 01924 542972 from 9am until 4pm Monday to Friday (excluding bank holidays).
Other ways to tell us what you think
- National Friends and Family Test (FFT) provides an important opportunity for you to provide feedback on your experience of our services. You can give feedback via card, or online via https://bit.ly/MYFFT, all feedback is anonymous.
- Patient experience surveys - We regularly undertake both national and local patient experience surveys. These include a number of questions about your care and allows us to compare the results with other Trusts. Please contribute if you are asked or receive a survey. Results of national surveys can be accessed via the NHS surveys website.
- You can find useful information in our document: Patients, families and carers engagement and experience framework [pdf] 8MB
- Our PALS leaflet may also be helpful — How to tell us about a concern make a complaint or express your apppreciation.pdf [pdf] 212KB
- Healthwatch – are independent national champions for people who use health and social care services. They are interested in finding out what matters to people, and help make sure their views shape the support they need. Our local Healthwatch organisations can be found below:
- Wakefield https://www.healthwatchwakefield.co.uk
- Kirklees https://healthwatchkirklees.co.uk
We are ready to listen and want to learn from your experiences
We always aim to provide the best possible care to our patients but sometimes, despite our best efforts, things can go wrong. If you are concerned or unhappy with our services, we want to hear from you so that we can try to put things right as quickly as possible.
When things go wrong we want to act quickly to put them right. If you are not happy with something, then tell a member of staff on the ward or in the clinic as soon as possible. If you are on a ward, ask to speak to the ward manager. If you are in a clinic, ask for help at reception. In most cases, staff will be able to deal with your concerns then and there.
You can also use the telephone numbers below to contact the relevant manager. If this is not possible or your concerns are not resolved after talking to staff, please contact our Patient Advice and Liaison Service (PALS).