Your feedback is vital to us so that we can improve the areas that need improving and make sure we keep doing the things we are doing right.
The Mid Yorkshire Hospitals NHS Trust is committed to providing a first-class service to all our patients. Your feedback is vital to us so that we can improve the areas that need improving and make sure we keep doing the things we are doing right.
Here at the Mid Yorkshire Hospitals NHS Trust our ambition is to achieve excellent patient experience each and every time. Patients, carers, friends and family are welcome to leave feedback at any point.Please tell us about your experience through our online survey here
The Friends and Family Test question asks “Overall, how was your experience of our service?” and our survey gives the option for you to leave free text feedback as well as rating your experience.
The comments left, whether on an individual, team or service level, promote ideas for improvement, help celebrate good practice and raise morale.
Feedback via the Friends and Family Test is anonymous and can be given in the following ways:
You can leave your feedback online here. Simply select the type of service and team or ward name you want to leave feedback about. You can also access the survey in a number of alternative languages via this link.
You may be offered a card by a staff member for you to share your feedback with us.
Using your smartphone you can scan the QR code found on some of our posters, leaflets, flyers and on our Friends and Family Test feedback cards that you should see around our wards and departments.
You can also contact PALS via email: firstname.lastname@example.org or via telephone 01924 542972 to provide feedback or to make an enquiry.
You can leave feedback - both good and bad - via the NHS UK website, where you can also see what others have said about their experience of the Trust. A member of Trust staff will respond in a timely manner to each comment/review.
If you would rather leave your feedback via the telephone you can call our PALs team on 01924 542972 from 8.30am until 4.30pm Monday to Friday.
Other ways to tell us what you think
Due to the current situation within the hospital, the PALS drop in service will be closed until further notice. PALS can still be contacted via email (email@example.com) or via telephone (01924 542972). Thank you for your patience.