Celebrating National Admin Day - Grace | Blog posts

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Latest blogs from colleagues and patients across the Trust.

Celebrating National Admin Day - Grace

Photo of Grace smiling at the camera

It's National Administrative Professionals Day on Wednesday 24 April, and in recognition of the fantastic work our admin and clerical teams do, we will be sharing case studies from colleagues across the Trust.

Overview of your current job

As a Patient Access Support Officer, I aim to ensure the most efficient and effective patient pathway maintaining high quality, patient satisfaction, and sight of the 18-week Referral to Treatment (RTT) pathway. I manage data quality and routinely track and validate patient pathways. I have knowledge of and the ability to use a variety of digital systems and I embrace the daily running of the operational and dynamic working environment.

Please tell us about how you got here? 

My career within the NHS started out in 2017 as an Administrative Apprentice in the Women's Medical Secretarial team. Upon successful completion of my apprenticeship, I progressed to permanent position as an Access Clerical Officer which I remained as until 2021. In April 2021 I expressed my interest in a secondment opportunity within the Patient Service Management team for Women’s Services and in January 2022 I progressed to a Patient Access Support Officer which is the post I still hold. 

Colourful graphic with a photo of Grace smiling at the camera

How has your role developed since you started your career?

Throughout my employment at the Trust, I have had opportunities to develop and gain clerical and operational management experience. This has progressed from the medical secretarial team to my current role which has provided me with wider knowledge and understanding of the Women’s Health Service.

What are the best bits about your role?

The best part of my role is the support my colleagues have for each other and passion we have for the women’s services, we have the ability to encourage each other to strive for the highest standards and positive patient care and experience, which is why I love my role.

What advice would you give to someone wanting to do a similar role/career?

I would highly recommend any individual to apply for an apprenticeship within the NHS if they are passionate about the health service and making a positive impact on patient care. My apprenticeship and progression gave me the ability to develop with the support and ability to learn from those with experience. 

I am exceptionally proud to work for the administration team for the NHS within Women’s Services.

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