During my appointment

If you need information in an accessible format, it's important that you read and complete the Support for patients with specific communication needs leaflet before your appointment and send this to us. This can be accessed via the link below.

Please don’t worry if you don’t have access to a printer, our reception staff will be happy to provide you with one when you attend your next appointment.

Support for patients with specific communication needs.pdf[pdf] 192KB

You can also access further information about the Accessible Information Standard (AIS) on our MY Purple Promise webpage. Alternatively, please contact our AIS Champions at midyorks.mypurplepromise@nhs.net.

It may not be possible to make a diagnosis at your first appointment, as further tests may be required before this can be done. The Doctor or other medical professional will discuss this with you and you may be provided with written information.

If you need another appointment within six weeks, you will be asked to agree it at reception. If it is for after six weeks’ time, we will write to you with details of your appointment.

Patient initiated follow-up (PIFU)

If your Clinician has informed you that you have been entered into patient initiated follow-up you will no longer be issued with routine follow-up clinic appointments at regular intervals.

You will instead have to make contact with the PIFU service to arrange a follow-up appointment as and when you require it, within the period specific by your clinician and stated in your patient information leaflet and guidecard.  

If you need to arrange an appointment please contact the PIFU service on 01924 541989.

Find out more

You can find out more about patient initiated follow-up appointments by reading this patient information leaflet - Patient initiated follow-up appointments.pdf[pdf] 153KB

We also have information for Arthroplasty patients about Trauma and Orthopaedic patient initiated follow-up appointments - Trauma and Orthopaedic Patient Initiated Follow-Up appointments for Arthroplasty patients.pdf[pdf] 222KB

There are refreshment facilities available at all our hospitals.

Toilets, including facilities for wheelchair users, are available in most Outpatient departments.

If you are bringing children with you to your appointment, we suggest you bring something to occupy them while you wait. Children remain your responsibility so please don’t leave them unattended. We have facilities for feeding/changing infants. Please speak to a member of staff for more information.

Most clinics are mixed sex and care is taken to maintain privacy and dignity in our clinics. If you have any special requirements, please speak to a member of staff when you arrive.

Staff wear identity badges with our Trust logo. If you cannot see their badge please ask. You may be seen by any member of the specialty team.

The Trust plays an important role in training healthcare and medical staff. Patients may be asked to take part in this training process. If you would prefer not to take part, you have the right to refuse without your care being affected.

A chaperone will be available to accompany you during your appointment. Please speak to a member of staff who will direct you to the named nurse when you arrive in the clinic.